Call Center Representative

Main Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service

Requirements:

• Ability to multitask and prioritize
• Customer-focused mindset
• Team player that can also work independently
• Excellent communication and problem-solving skills.
• Applicant should hold an EU citizenship.

What we offer

• A competitive salary that fits your starting skills and your knowledge progression;
• A bonus scheme & yearly wage increase minimum;
• Long-term career prospects;
• The opportunity to contribute your skills and knowledge to the development of a global operation and to be a part of that success.

Interested candidates need to send their CV's to career@aufelia.com by mentioning the position in the subject area.