Car Rental Reservation Agent

Job Vacancy: Customer Service & Reservations Officer

Pacific Rent-A-Car – North Cyprus

Pacific Rent-A-Car is one of the most trusted and well-established car hire companies in North Cyprus, with over 40 years of experience. With our large fleet and strong focus on customer satisfaction, we continue to grow. We are now looking for a responsible and long-term Customer Service & Reservations Officer to join our team.

📝 Job Description

The selected candidate will be responsible for:

• Processing online car hire bookings into our reservation software
• Handling customer enquiries via email, WhatsApp, and telephone
• Managing phone bookings with clear and friendly communication
• Coordinating with other staff regarding reservations and car availability
• Supporting general office tasks and administrative duties
• Delivering excellent customer service to both local and international clients
• Managing emails using Microsoft Outlook (experience preferred)

🕒 Working Hours

Monday – Friday: 09:00 – 18:00

Saturday: 09:00 – 14:05

Sunday: Off

Work permit and social security contributions will be fully covered by the company.

📌 Requirements

• Good level of English (spoken & written)
• Basic Turkish
• Strong communication skills and a professional attitude
• Ability to resolve customer issues calmly and efficiently
• Basic computer skills (Outlook experience preferred)
• Based in the Kyrenia area
• Previous customer service experience is an advantage

🌟 What We Offer

• Stable, long-term employment
• Friendly and supportive working environment
• Full training on our booking system
• Work permit + social security contributions
• Opportunity to work in a reputable and well-organized company

📩 How to Apply

Please send your CV along with a short cover letter answering the following questions:

• Do you understand the working hours?
• How good is your English?
• How good is your Turkish?
• Which city do you live in North Cyprus?
• Briefly describe your past customer service experience.