Customer Representative

Miracle Cash & More

Miracle Cash & More is seeking a dedicated Customer Care Representative to deliver exceptional customer service through effective communication and problem-solving skills.

Responsibilities:

• Manage incoming chats and emails promptly and professionally
• Identify and assess customers’ needs to ensure satisfaction
• Build and maintain sustainable relationships and trust with customers through open, interactive communication
• Provide accurate, valid, and complete information using appropriate tools and methods
• Handle customer complaints by offering timely and appropriate solutions, and follow up to ensure resolution
• Maintain records of customer interactions and process customer accounts
• Adhere to communication procedures, guidelines, and company policies

Qualifications:

• Prior experience in customer service or a related field is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work collaboratively within a team
• Proficient in MS Office and CRM software
• High school diploma or equivalent; college degree preferred
• Proficiency in both Turkish and English is required

Additional Information:
Miracle Cash & More maintains branches in Girne, Lefkoşa, and Lefke, and welcomes applications from qualified candidates located in any of these regions.

*Only applicants with strong skills in both Turkish and English will be considered.