HOUSEKEEPING MANAGER

Job Overview:

The Housekeeping Manager is responsible for overseeing the day-to-day operations of the housekeeping department in a residential, commercial, or hospitality setting. This role ensures that all areas of the facility are cleaned and maintained to the highest standards of cleanliness and hygiene. The Housekeeping Manager leads and supervises housekeeping staff, ensures adherence to safety protocols, manages budgets and supplies, and ensures a high level of guest or resident satisfaction through excellent service.

Key Responsibilities:

Leadership & Team Management:

• Supervise and lead the housekeeping team, including housekeepers and supervisors.
• Recruit, train, and evaluate team members to ensure they perform their duties to the highest standards.
• Provide ongoing training on cleaning techniques, safety procedures, customer service, and equipment usage.
• Create weekly work schedules and ensure appropriate staffing levels are maintained at all times.

Operational Oversight:

• Ensure all areas of the facilities and communal areas (e.g., pool areas, stairways, offices, restrooms, kitchens) are cleaned and maintained according to the company’s cleanliness standards.
• Conduct regular inspections of rental properties, communal areas and facilities to assess cleanliness and address any issues.
• Oversee the use of cleaning chemicals and equipment, ensuring staff follow safety protocols.
• Maintain inventory of cleaning supplies and ensure stock levels are sufficient for daily operations.

Quality Control & Standards Compliance:

• Ensure adherence to cleanliness, sanitation, and hygiene standards, including compliance with health and safety regulations.
• Perform regular quality checks to ensure rental properties, facilities and common areas meet the organization’s standards.
• Implement quality improvement initiatives based on feedback from guests or residents, as well as internal assessments.

Budget & Cost Management:

• Manage the housekeeping department's budget, including controlling expenses related to cleaning supplies, equipment, and staffing.
• Track inventory levels and monitor usage of cleaning products and equipment to prevent waste.
• Approve and track the purchase of housekeeping supplies and equipment.

Health, Safety & Environmental Practices:

• Ensure the team follows safety and health protocols, including proper handling and storage of cleaning chemicals and use of personal protective equipment (PPE).
• Regularly inspect housekeeping equipment and tools for safety and effectiveness.
• Promote environmentally friendly practices, such as using green cleaning products and reducing waste.

Guest/Resident Interaction & Customer Service:

• Respond to guest or resident requests and complaints related to housekeeping issues promptly and professionally.
• Ensure housekeeping staff provides exceptional customer service, maintaining a friendly and positive attitude at all times.
• Ensure any maintenance issues discovered during housekeeping rounds are reported promptly for resolution.

Administrative Duties & Reporting:

• Maintain accurate records of housekeeping tasks, employee schedules, inventory, and budget reports.
• Prepare and submit daily, weekly, or monthly reports on department activities and key performance indicators (KPIs).
• Handle any administrative tasks related to the department, including payroll, employee performance reviews, and training schedules.

Collaboration with Other Departments:

• Work closely with the management to report and resolve issues related to the physical condition of the rental apartments (e.g., repairs, lighting, HVAC).
• Coordinate with the front desk and management team to prioritize guest or resident needs and requests.

Required Qualifications:

Education:

• High school diploma or equivalent (required).
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Certifications in hospitality, housekeeping, or cleaning management are a plus (e.g., Certified Executive Housekeeper).

Experience:

• Minimum of 3–5 years of experience in housekeeping management or supervisory roles in a hospitality or residential setting.
• Strong experience in managing a team, scheduling, training, and overseeing daily operations.
• Familiarity with housekeeping and cleaning protocols, equipment, and safety procedures.

Skills & Abilities:

• Excellent leadership, communication, and interpersonal skills to interact effectively with staff, management, and guests or residents.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Proficiency in basic office software (e.g., Microsoft Office Suite) and housekeeping management systems (e.g., hotel management software).
• Strong problem-solving abilities and decision-making skills.
• Ability to work under pressure and in a fast-paced environment.

Preferred Qualifications:

• Certifications:
• Certification from a recognized housekeeping or hospitality organization (e.g., Certified Executive Housekeeper, Hotel Management Certifications).

Experience:

• Previous experience in a luxury or high-end hospitality setting is a plus.
• Experience implementing environmentally sustainable practices in housekeeping.

Physical Requirements:

• Ability to lift, carry, and move up to 15 kilos.
• Ability to stand, walk, kneel, or bend for extended periods during the workday.
• Ability to operate cleaning equipment (e.g., vacuums, floor scrubbers) and handle cleaning chemicals safely.

Working Conditions:

• Full-time position, with the possibility of evening, weekend, and holiday shifts, depending on the needs of the company.

The role may involve both indoor and outdoor tasks, depending on the company’s needs.