Customer Care Representative

Miracle Estate is currently seeking a Customer Care Representative to manage a high volume of incoming phone calls, generate sales leads, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Qualifications:

• Previous experience in customer service or a related field is preferred
• Excellent communication and interpersonal skills
• Ability to handle a high volume of phone calls in a fast-paced environment
• Strong problem-solving skills
• Ability to work well in a team environment
• Proficiency in MS Office and CRM software
• High school diploma or equivalent; college degree preferred