Customer support manager/ Call center operator

Job Title: Customer Support Specialist

Immediate Supervisor: Senior Customer Support Specialist

Terms: Full-time Occupation

Job Format: Office-Based

Resume:

A Customer Support Specialist interacts with customers through various channels (incoming/outgoing calls, email, or chats), advises on the services and promotions of the company, processes customer requests, and registers information in the database. The role requires satisfying user requests in a timely and qualitative manner, navigating databases, and adhering to instructions and internal regulations easily.

Main Responsibilities and Duties:

• Receiving incoming and making outgoing calls to customers through various channels.
• Providing comprehensive information on the services and promotions of the company.
• Handling customer inquiries via email and chats.
• Verifying client data and, if necessary, redirecting requests and data to the appropriate department.
• Registering information in the database.
• Interacting with specialists from related departments on individual projects.

Required Skills:

• Proficiency in one of the required languages (Turkish, Arabic, French) - at least C1 level. The specific language requirement depends on the support line's language.
• Knowledge of Russian or English.
• Typing speed of not less than 100 characters per minute.
• Confidence in using a PC.
• No contraindications for working with a headset and at a PC.

Competencies and Special Skills:

• Grammatically correct speech.
• Clear diction (absence of pronounced speech defects).
• Communication skills (the ability to articulate thoughts clearly and legibly).
• Stress resistance (the ability to remain calm in the face of rudeness and negativity from clients).
• A sense of responsibility.