Russian Speaking After Sales

We are looking for Russian Owner Services Assistant

Job Overview

●     Responsible for the management and sales of additional services to owners

●     Maintains a high level of satisfaction by building and reinforcing existing customer relationships with owners

●     Coordination between suppliers and service providers

●     Property Sales department support with reference to owners’ packages and extra services and maintenance fees information

Responsibilities and Duties

●     Management, reporting, monitoring and follow-up of company tasks - cleaning, laundry, water, gas, damage etc.

●     Providing face to face and remote service to TM owners/ clients

●     Occupancy Coordination with the Rental Department

●     Work with the maintenance team - timely reporting of issues and follow up in reporting repairs needed in apartments

●     Recording and control of apartment keys

●     Arrange of client transportation, bus services, car rental etc.

●     Management and billing of all insurance policies for owners

●     Filing of all owner/ apartment related documents

●     Detailed in-office reporting of maintenance/repair issues. Presenting proposals and gaining approval from the owners, ensuring funds received, issues resolved, reported to owner and closed

●     Responding to and effectively executing tasks received through the owners’ services department

●     Providing face to face service during the high season

Candidate requirements

●     Should speak Russian and English (Turkish is advantage)

●     Background in customer relations

●     Computer skills, Microsoft office

●     Ability to stay calm when customers are sad or upset

Requirements

●     Full time position

●     Attractive salary and bonus

●     3 Month trial period

●     Working permit

●     Lunch included

Please send your CV to info@tavormanagement.com