Account Manager

Location

Nicosia, North Cyprus

Working Hours

• Monday: 11:00 – 19:00
• Tuesday: 10:00 – 18:00
• Wednesday: 14:00 – 22:00
• Thursday - Friday: 16:00 – 00:00 

About the Role

We are looking for a motivated and customer-focused Account Manager to join our growing team. This role involves supporting clients via telephone, email, and other communication channels while delivering an exceptional customer experience.

The successful candidate will be responsible for building strong client relationships, understanding client needs, and providing professional, timely support. 

Key Responsibilities

• Respond to client enquiries in a professional, friendly, and timely manner.
• Build and maintain positive relationships with clients.
• Understand clients' needs and recommend suitable products and services.
• Resolve client queries efficiently, escalating issues to your Line Manager where necessary.
• Record and communicate client feedback, concerns, and complaints accurately.
• Complete detailed handover reports to ensure smooth communication between shifts.
• Maintain accurate client records using the Company's internal systems.
• Provide a consistently high standard of customer service.
• Participate actively in team meetings, training sessions, and coaching sessions.
• Work towards achieving individual and team performance targets.
• Maintain professionalism and confidentiality at all times. 

Requirements

• Excellent spoken and written English is essential.
• An additional language would be considered an advantage.
• Previous experience in customer service, account management, sales, or a call centre environment is preferred but not essential, as full training will be provided.
• Ability to quickly learn and confidently communicate knowledge of the Company's products and services.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building skills.
• Friendly, approachable, and customer-focused attitude.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Ability to multitask and perform well in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Confident using Microsoft Office applications and computer-based systems. 

Personal Attributes

We're looking for someone who is:

• Positive, enthusiastic, and eager to learn.
• Reliable, punctual, and professional.
• Adaptable and able to remain calm under pressure.
• Self-motivated with a strong work ethic.
• Confident communicating with clients from a variety of backgrounds.
• Committed to providing outstanding customer service. 

What We Offer

• Competitive salary (€).
• Performance-related bonus scheme.
• Full training and ongoing professional development.
• Career progression opportunities.
• Private healthcare.
• Social Insurance contributions.
• Provident Fund.
• Friendly and supportive working environment.
• Modern office facilities.
• Company social events.
• Birthday leave. 

Additional Requirements

• Applicants must have the legal right to work in North Cyprus.
• Student applications will not be considered.
• Turkish Cypriot nationals must have completed their compulsory military service.
• Applicants must be able to arrange their own transportation, as transport is not provided. 

Please read the below guidelines carefully:

**STUDENT APPLICATIONS WILL NOT BE CONSIDERED**

**Please ensure your CV is in English and is up to date**

**Transportation or accommodation not provided**

**Any applicants who are not TRNC citizens must already have a valid full-time work permit issued from their current employer**

CVs are welcomed either via this portal, via our website or by email to recruitment@crofton-consultancy.com

https://crofton-consultancy.com/#team-anchor